Privacy Policy

 
Other important polices:

• Cookie Policy
• Complaints Policy
• Safeguarding Policy

Introduction

MTD (Management Training and Development Limited) Sales Training own and operate this website. Our company’s Registration Number is 04345673.

We are committed to protecting the privacy of your Personal Information. Please read this Privacy Policy carefully. This Policy explains:

• what Personal Information we collect about you, and why
• how we use this information
• how we handle this information

About us

The company responsible for your Personal Information is Management Training & Development Limited. For the purposes of the Data Protection Act 2018, Management Training & Development Limited (“we” or “us”) is the Data Controller of the personal data we may collect from you.

Our aim is to be compliant with the GDPR regulations. We will put you on our mailing lists only if you permit us to do so. You always have the option to opt out of any communications from us. You can do this by writing to us or emailing us. You can also unsubscribe from our lists by using the “Unsubscribe” button.

What Personal Data do we collect?

We may collect and process the following information about you, including without limitation:

Information that you give us

We collect your Personal Information (including your name and address, phone number, email id) when you access our free reports and blog, sign up for courses, or when you make any purchases from us.

Information that we collect about you

We may collect your Personal Information when you give us feedback, take part in surveys, or contact us.

Information that we receive from third parties

Sometimes, third parties (such as a credit reference agency) send us information about you. We will include this new data in the information we already have about you. This helps us to personalise our services and improve them.

Information about others

If you provide us Personal Information on behalf of other individuals, you affirm that this other party has appointed you to act for them and has delegated to you the right to, on their behalf:

• give consent to process their personal data
• receive any data protection notices
• give consent to transferring their personal data to foreign countries.

Monitoring and recording communications

We may occasionally monitor or record our communication with you (including emails and telephonic conversations) for quality assurance and training, detection or prevention of fraud, and compliance purposes.

Use of cookies

We use cookies to personalize your online experience. Our website uses Google Analytics and similar analytics services. These services set cookies on the hard drive of your computer to see how you use our website and to compile reports on your activity.

A cookie is a small file containing numbers and letters that is placed on your device with your consent when you visit our website.

We may use the cookies to track how often you have visited our website, what pages you viewed, your location data, your preferences, and billing information. This saves you time when you revisit our site. We use this information to build profiles of our users. Some of this data is collected from many users or is analytical. So, we won’t be able to uniquely identify you using this data.

You can configure your browser settings to not accept cookies. The websites below contain information on how to do this. But if you don’t accept cookies, some features of our website may not work properly.

For more information on how we use cookies, please read our Cookie Policy.

You can find more information on cookies at www.aboutcookies.org or www.allaboutcookies.org.

Use of your Personal Information

We collect your information to understand your needs and provide you with better service. We may use your information to:

• authenticate you and manage the accounts you hold with us
• process your orders
• understand how you use our website and services
• profile you and analyse your purchasing preferences
• advise you, with your consent, about other products, or services that you may be interested in
• customize our website and services according to your preferences
• apprise you about any changes to our website or our services
• improve the security of our site
• detect and prevent fraud
• enhance our services

Marketing and opting out

We would like to periodically send you tips, interesting content, and special offers.

We will take your consent to send you this information when you first sign up for any free material, free courses, reports, whitepapers, or our blog. You will need to check a box to provide permission. If you do not wish to receive this material from us, then you should leave the box unchecked.

If you have consented to receive information from us, you can opt-out at any time. See “Your rights” below for more information.

Sharing your Personal Information

We may share your Personal Information with:

• other companies within the MTD group
• law enforcement agencies, if requested by them, to help in an investigation
• our business partners, per the “Marketing and opting out” section above.

Keeping your data secure

We take the protection and management of your personal data very seriously. Here are some of the safeguards we have in place:

• We will employ physical, electronic, and operational measures to protect your personal data during collection, storage, transmission, and storage
• We will ask for proof of your identity (username and password) before we share your personal data with you
• We will keep your personal data on secure data servers
• We encrypt Personal Information like payment details using SSL (Secure Sockets Layer). You will see a padlock icon in your browser when you visit a website which uses SSL.

We will make every reasonable effort to protect your Personal Information. However, you acknowledge the risks associated with internet usage. Therefore, we cannot completely guarantee the integrity or security of any of your personal data that is transferred over the internet. In case of specific concerns about the safety of your information, please contact us (see “How to contact us?” below).

Where can I learn more about protecting my Personal Information?

Get Safe Online is the UK’s premier source of information on online safety. It is supported by HM Government and leading businesses. Visit their website (www.getsafeonline.org) to learn more about protecting your information, your computers, and other devices from cyber fraud, malware, identity theft, and other online dangers.

Your rights

You have various rights concerning your Personal Information. We have listed them below.

Subject Access Right

You have the right to see what data we have about you. This is known as “Subject Access Request”. If you want to request a copy of this data, please email, call, or write to us (see “How to contact us” below). Tell us about the specific information that you need, along with any account or reference numbers, if available. Include your identity and address proof – your driver’s licence, passport, or a recent credit card bill will suffice.

Right to correct any mistakes in your information

You can the right to ask us to correct, free of charge, any mistakes in your information which we hold. For this, please email, call, or write to us (see “How to contact us” below).

Send us enough information to identify you (account number, username, registration details). Let us know the incorrect information and what we should replace it with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you directly for the purpose of marketing. To do this, please email or write to us (see “How to contact us” below). Include your identity and address proof – your driver’s licence, passport, or a recent credit card bill will suffice. Inform us about the methods of contact that you are uncomfortable with. It may take us up to 14 working days to make these changes.

How to contact us

You may contact us by any of the following methods if you have any questions about this Privacy Policy or the information that we have about you:

• Via email at [email protected].
• Post to 5 Orchard Court, Coventry, CV3 2TQ.
• By telephone on 02476 992 486.

Changes to this Policy

We may occasionally update this Policy based on customer and company feedback. Please review this Policy frequently so that you know how we are protecting your Personal Information.